Refund policy

What you buy

Shadowly sells digital credits. A credit unlocks one section of one public profile for 24 hours. Plans renew every week or month and reset your plan credits each period; extra credit packs are one-off and do not expire.

Refund window

If you have not used any credit from a purchase, you can ask for a full refund within 14 days of paying. Credits that were already used to unlock content cannot be refunded because the content has been delivered.

Subscriptions and cancellation

You can cancel a plan at any time from your account. The cancellation takes effect at the end of the paid period and you keep your credits until then. We do not refund the current period after it has started, and unused plan credits expire at renewal.

Technical problems and double charges

If the service did not work as described or you were charged twice, write to us and we will fix the problem or refund the affected payment in full.

How to ask

Send a message from the contact page with the email you paid with. Refunds go back to the original payment method through our payment partner and can take several business days to appear.